Terms of Service

This website is operated by Sunil Kumar Jain J, trading as THE ACCESSORIES STORE and doing business as Giftology, a proprietorship registered in Karnataka, India, holding GSTIN 29FRMPS0014Q1Z2.

In these terms, \"we\", \"us\" and \"our\" mean that business. \"You\" means the person using this website or placing an order.

You may use this website to browse our range and place orders for your own use or as gifts. You must be at least 18 years old, or have the permission of a parent or guardian, to place an order.

You agree not to use this website to do anything unlawful, to interfere with how it works, to copy it or attempt to gain unauthorised access to it, or to place fraudulent orders.

If you create an account, you are responsible for keeping your password secure and for activity carried out under your account.

We describe our products as accurately as we can. Photographs are for illustration. Colours can appear differently on different screens, and natural materials such as wood and leather vary in grain and shade.

Small variations of this kind are normal and are not a defect.

Where a product page shows a personalisation preview, that preview is an indication of placement and style. The finished item is produced from the proof we confirm with you, not from the on-screen preview.

All prices are shown in Indian Rupees and include GST unless stated otherwise. A GST invoice is issued for every order.

Delivery is free on orders of Rs. 1,000 and above. For orders below Rs. 1,000 a delivery charge applies, and we will confirm it with you by phone or WhatsApp after the order is placed.

Payment is taken at the time of ordering through Razorpay, which supports cards, UPI, net banking and wallets. Your order is confirmed only once payment has cleared.

We may change prices at any time, but a change will never affect an order you have already paid for.

If a product is listed at an obviously incorrect price because of a typing or system error, we are not obliged to supply it at that price.

If this happens we will contact you before making your gift, and you may either confirm the order at the correct price or cancel it for a full refund.

Placing an order is an offer to buy. A contract is formed only when we confirm the order and begin work on it.

We may decline an order where the item is out of stock, where we cannot deliver to your address, where the personalisation requested is one we are unable to produce, or where we reasonably believe the order is fraudulent. If we decline an order after payment, you receive a full refund.

You are responsible for the accuracy of the names, spellings, dates, messages and artwork you supply. We produce exactly what is confirmed.

Where a proof is shared with you for approval, your approval is final. Once you approve a proof we begin production and the order can no longer be changed or cancelled.

If you do not respond to a request for personalisation details or proof approval, your order cannot be dispatched and the dispatch timeline does not begin.

When you upload a photograph, logo or other artwork, you confirm that you own it or have permission to use it, and that it does not infringe anyone else's rights.

You grant us permission to use that content solely to produce your order and to show you a proof. We will not use it for anything else without asking you first.

We may decline to produce content that is unlawful, offensive, or that infringes a trademark or copyright. If we decline for this reason before production begins, you receive a full refund.

Orders may be cancelled within two hours of being placed, provided personalisation has not already begun. After that window an order cannot be cancelled.

Non-personalised items may be returned in unused condition in line with our Cancellation, Return and Refund Policy.

Full details, including what happens if an item arrives damaged or incorrect, are set out in that policy, which forms part of these terms.

We deliver within India only. Orders are dispatched within one working day of the order and personalisation details being confirmed. Working days are Monday to Saturday.

Delivery timelines quoted on this website are estimates provided by our courier partners and are not guaranteed. Full details are in our Shipping Policy, which forms part of these terms.

Risk in the goods passes to you on delivery to the address you supplied.

Bulk and corporate orders are agreed separately by quotation. Where a written quotation, proforma invoice or purchase order sets out different terms on pricing, minimum quantity, timelines, advance payment or cancellation, those agreed terms apply in place of these where they conflict.

The Giftology name and logo, the design of this website, and its text, photographs and graphics belong to us or are used by us under licence.

You may not copy, reproduce or use them for commercial purposes without our written permission. You may of course share links to our pages and products.

We take care to describe our products accurately and to produce them to a good standard.

Where we are liable to you, our liability is limited to the amount you paid for the order in question. We are not liable for indirect or consequential loss, including missed occasions or events, loss of profit, or loss arising from delays caused by our courier partners.

Nothing in these terms limits any liability that cannot be limited under Indian law, including liability for death or personal injury caused by our negligence, or your rights under the Consumer Protection Act, 2019.

We are not responsible for failure or delay in performing our obligations where it is caused by something outside our reasonable control, including transport strikes, extreme weather, power or internet failure, government restrictions or courier disruption.

Where this happens we will contact you and either agree a new timeline with you or, if that is not possible and production has not begun, refund you in full.

How we handle your personal information is set out in our Privacy Policy, which forms part of these terms.

We may update these terms from time to time. The date at the top of this page shows when they were last changed.

The terms that apply to your order are the ones published on this website at the time you placed it.

These terms are governed by the laws of India. Any dispute arising from them is subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka.

If you have a complaint, please contact us first. We would much rather resolve it directly and we take every complaint seriously.