Shipping Policy

We currently deliver to addresses within India only. We do not ship internationally at this time.

If you are outside India and would like to send a gift to an Indian address, you are welcome to place the order and enter the Indian delivery address at checkout.

Orders are dispatched within one working day of the order being placed and the personalisation details being confirmed.

Working days are Monday to Saturday. We are closed on Sundays and on public holidays, and orders placed on those days are dispatched on the next working day.

If we need personalisation details from you and have not received them, dispatch begins only once those details are confirmed.

Orders of Rs. 1,000 and above: delivery is free anywhere in India.

Orders below Rs. 1,000: a delivery charge applies. We will contact you by phone or WhatsApp after the order is placed to confirm the charge for your pin code and to arrange payment for it. We do this so we can confirm the address is serviceable before the gift is made.

Once dispatched, delivery time depends on your location:

• Bengaluru: usually 1 to 2 working days
• Karnataka and nearby states: usually 2 to 4 working days
• Rest of India: usually 3 to 7 working days

These are estimates provided by our delivery partners and are not guaranteed. Remote pin codes, weather, strikes and festival periods can add time.

We work with several courier partners and choose the most suitable one for each order based on the destination, the size of the parcel and current service levels.

Your tracking details will be shared with you by email, phone or WhatsApp once the order has been handed over to the courier.

If you are in Bengaluru, you are welcome to collect your order from our Chamarajpet store instead of having it delivered. Let us know on WhatsApp or by phone when you place the order and we will hold it for you.

Local same-day delivery within Bengaluru can often be arranged for urgent orders. Please call or WhatsApp us before placing the order so we can confirm whether we can meet your timing.

Please make sure the delivery address, pin code and phone number you enter are complete and correct. We dispatch to the address exactly as entered.

If a parcel is returned to us because the address was incomplete or incorrect, or because nobody was available to receive it after repeated attempts, re-delivery will be charged again. For personalised items we are unable to offer a refund in this situation.

If you need to correct an address, contact us immediately on WhatsApp or by phone. We can usually help if the order has not yet been handed to the courier.

You will receive tracking details once your order has been dispatched. If you have not received them within two working days of placing your order, please contact us and we will look into it.

We are not responsible for delays caused by our courier partners, incorrect addresses supplied by the customer, weather, transport strikes, public holidays, festival volumes or any other circumstance outside our reasonable control.

We will always help you follow up with the courier and keep you informed.

If your order arrives damaged, or you receive an item different from what you ordered, please contact us within 48 hours of delivery with photographs of the item and the packaging.

An unboxing video is not compulsory, but it helps us resolve claims quickly and we may request one depending on the situation. We will arrange a replacement where a claim is accepted.

Full details are in our Cancellation, Return and Refund Policy.